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Transform Your Operations with

Outcome-Focused
Outsourcing Solutions

Dedicated nearshore bilingual teams deliver exceptional customer experiences and drive revenue. Flexible, performance-driven pricing means you only pay for results.

Risk-reversal
Guarantees
HIPAA & PCI-DSS Compliant
95% Client
Retention
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Years of Excellence

Customer Interactions

Industries Served

Client Retention Rate

“We’ve had an excellent experience working with Excello, which has placed three dedicated agents to support our property management office functions. Each agent is professional, well-trained, and integrates seamlessly into our daily operations, helping us maintain a high standard of service for our tenants and property owners. Excello’s reliability and responsiveness have made them a valuable extension of our team.”

Aaron & Brianna Mottaghi

Owners
Property Management, Morris Green Properties

“We consider your team a true partner, not a vendor. As a plaintiff litigation firm, our staffing needs are constantly changing. You have always been exceptionally flexible and provide the needed support team as our firm experiences those peaks and valleys. Your dedication and commitment makes a significant difference and enables us to meet all required deadlines. We look forward to a very long-term partnership!”

Gloria Werle
Chief Operating Officer
Napoli Shkolnik PLLC

"Truly Grateful for Excello’s Outstanding Support. Working with Excello has been an absolute pleasure. From day one, their professionalism and responsiveness have stood out. The team they provided isn’t just good—they’re exceptional. They consistently deliver great results and maintain top-notch quality assurance scores, which gives me complete confidence in their work. What I appreciate most is how easy they make collaboration. They feel like an extension of our own team, always reliable and committed to excellence. I couldn’t ask for a better partner. Highly recommended!”

William Benjamin

Director of Contact Center Strategy and Optimization
Intelliloan

What Makes Excello Different?

Everything.

Outcome-Based Pricing That Aligns With Your Success

Unlike traditional hourly billing, our pricing models tie our success to yours. Choose from subscription tiers, pay-per-resolution, or performance bonuses. We share the risk—and the reward.
  • "Clients see 30-40% cost reduction vs. domestic staffing

Near-Shore Advantage: Nicaragua

Same time zones (CST), 3-hour flights, cultural alignment, and English proficiency—at a fraction of domestic costs. Nicaragua offers one of the lowest labor costs in Latin America with a young, trainable workforce.
  • "60-70% cost savings vs. U.S.-based teams
Boutique Partnership Model
You’re not just another account number. Every client works with dedicated pods and a named account manager. We invest time to understand your culture, goals, and processes—treating your business like our own.
  • "95% client retention rate
Bilingual Expertise
Native Spanish speakers with strong English proficiency provide authentic customer experiences. Tap into the growing Hispanic market (30% of Hispanic dollars spent online by 2025) with cultural fluency.
  • !18% increase in conversions for bilingual support
Rapid Scalability
Scale from 5 to 50+ agents in 30 days using our LATAM recruitment pipeline. Handle seasonal spikes, product launches, or unexpected demand without long-term commitments.
  • "30-day ramp-up guarantee
Compliance & Quality Obsession
HIPAA & PCI-DSS compliant. Real-time dashboards track FCR, CSAT, NPS, and productivity. Continuous improvement programs ensure your team gets better every month.
  • "20% improvement in first-contact resolution on average

The Hidden Costs of
Outdated BPO Models

Growing businesses face mounting pressure: rising labor costs, talent shortages, and unpredictable demand. Traditional BPO providers offer rigid contracts and hourly billing that rewards time spent, not results achieved. There’s a better way.

Challenge

Domestic customer service, sales, and back-office roles cost $45,000-$65,000+ per year. Add benefits, training, and turnover costs, and you're looking at $70,000+ per employee. Finding qualified, bilingual talent is nearly impossible.

OUR SOLUTION:
Excello provides fully trained, bilingual professionals at 40-50% cost savings. We handle recruitment, training, and retention—you get results from day one.

Challenge

Your offshore team doesn't understand your customers. Cultural misalignment and language barriers lead to poor CSAT scores, negative reviews, and lost revenue. You're hemorrhaging customers without knowing why.

OUR SOLUTION:
Our near-shore teams share your time zone and cultural values. Native Spanish speakers with strong English proficiency deliver authentic experiences that drive loyalty and revenue.

Challenge

Traditional hourly billing rewards time spent, not problems solved. Your BPO provider has zero incentive to improve efficiency or quality. You pay more for mediocre results.

OUR SOLUTION:
Excello's outcome-based pricing ties a portion of our fees to YOUR success. We offer performance incentives and Risk-reversal guarantees. When you win, we win!

Challenge

Seasonal spikes, product launches, and unexpected demand leave you scrambling. Hiring takes months. Temp agencies are expensive and unreliable. You're losing revenue during your busiest times.
OUR SOLUTION:
Scale from 5 to 50+ agents in 30 days. Our LATAM recruitment pipeline and flexible contracts mean you have the capacity when you need it—without long-term commitments.

Comprehensive BPO Solutions.
One Trusted Partner.

Excello provides outcome-focused, near-shore teams that act as an extension of your brand. Our bilingual agents handle customer interactions, generate sales, and manage back-office tasks while you focus on strategic growth. Every service is customized to your unique goals and industry requirements.

Customer Service & Support

Omnichannel support (phone, chat, email, SMS, social media) delivered with empathy and cultural fluency. Our bilingual agents are trained in your processes and industry regulations (HIPAA/CMS for healthcare, PCI-DSS for e-commerce).

↑ 20% improvement in first-contact resolution
↑ 15-20 point NPS increases
24/7/365 coverage with CST time-zone alignment
Real-time dashboards tracking CSAT, FCR, AHT, and more.

Ideal for: E-commerce, Healthcare, SaaS, Hospitality

Sales & Business Development

Lead qualification, appointment setting, inbound/outbound sales, cross-selling, and upselling. Our performance-based incentives (pay-per-qualified-lead, pay-per-sale) ensure we’re invested in your revenue growth.

↑ 18-22% increase in conversion rates
↑ 15% boost in average order value through upselling
Bilingual teams tap into growing Hispanic markets
CRM integration for seamless lead management

Ideal for: B2B Services, E-commerce, Technology, Financial Services

Back-Office Support & Virtual Assistants

Data entry, billing and invoicing, order processing, Virtual Assistants, inventory management, HR and payroll administration. Our agents get trained in your systems (CRM, ERP, accounting software) and focus on accuracy and efficiency.

↓ 40% reduction in processing costs
Free your team to focus on strategic work
Scalable capacity for seasonal demand

Ideal for: Healthcare, E-commerce, Professional Services, Manufacturing

Value-Added Services

    • hReal-time analytics dashboards and performance reporting
    • CRM, help desk, and ERP integration
    • RWorkforce management and quality assurance programs
    • Continuous improvement and agent coaching

    Not Sure Which Service You Need?

    Book a Free Consultation

    From First Call to Measurable
    Results in 4 Simple Steps

    Step 1
    Step 1

    Week 1

    Discovery & Free Assessment

    We start with a free consultation to understand your business, goals, customer personas, and pain points. We evaluate your processes, define success metrics, and identify opportunities for improvement. No obligation, no sales pressure—just strategic insights.

    Step 2
    Step 2

    Week 2-3

    Solution Design & Team Formation

    We craft a tailored scope of work and recruit bilingual agents aligned with your culture and values. Our experienced team assists with the development of scripts, knowledge bases, and training materials specific to your brand. We set up technology integrations (CRM, help desk, phone systems).

    Step 3
    Step 3

    Week 4

    Launch & Integration

    Your new team goes live with full support from our operations managers. We provide transparent communication, real-time reporting dashboards, and daily check-ins during the first 30 days. Our quality assurance team monitors every interaction to ensure excellence.

    Step 3
    Step 3

    Ongoing

    Optimization & Growth

    We review KPIs weekly and monthly, providing coaching and continuous improvement. As your business grows, we scale your team up (or down) to match demand. Optional on-demand/gig agents available for seasonal spikes.

    Ready to Get Started?

    Book a Free Consultation

    Ready to Transform
    Your Operations?

    Schedule a free consultation to discover how Excello can help you reduce costs, improve quality, and scale with confidence. No obligation, no sales pressure—just strategic insights.

    Book a Free Consultation

    Schedule Your Strategy Call

    Book a Free Consultation
    • Or call us: (956) 206 5151

    90-Day Satisfaction Guarantee • No Long-Term Contracts • Cancel Anytime